I called John when I was in crisis, staff was quitting and the actions of one executive was killing the morale of those who stayed.
Not only was he a calm, soothing listener, he asked simple questions and probed under the surface to uncover the underlying issues that were responsible for the chaos.
His 4-Quadrants exercise was like a first-aid station, and his action plan for fixing issues provided the clarity we needed going forward.
I think having an outside perspective helped to point out certain issues; it was good for everyone on the team to hear and reflect without casting blame or feelings getting hurt.
We're putting that plan into action now, and all I can say is, John was our lifeline.